Program Management: BP Global HR Operating Model

Supporting the project team to design and deliver a new HR operating model in partnership with functional and country-level business partners across 50+ geographies where HR operates at BP.

Brief

For BP’s five-year HR transformation program to standardise, simplify and digitise the HR function, build distinctive people capability and create an exciting place to work. Concentric Consulting delivered one of the two key HR modernisation elements i.e. the program management, design and implementation of the new HR operating model.

Concentric provided practitioner expertise to engage business partners to deliver the Operating Model. From the initial design phase, through to consultation, implementation and management of change, Concentric were able to successfully problem solve and make interventions to assure delivery of the Operating Model milestones. In addition the Concentric team lent data architecture expertise to form and create a central program data model to support data driven decision making and insights.

Design

Concentric supported the project management of the design and delivery of the HR Operating Model, including segment and country-level workshops with business partners to deliver the Operating Model project outcomes, across the geographies where HR operates at BP.

Concentric provided partner engagement and comms expertise to create shared understanding on the desired outcomes, value drivers and critical milestones for the successful delivery of the Operating Model. Our operational experience of facilitating and nurturing business partner relationships established collective buy-in and ownership throughout the design and execution achieved by instilling credibility and influence through strong communications at all levels of the organisation, especially with business facing teams, including:

• Providing facilitation and business challenge expertise to engage business partners to deliver the Operating Model project outcomes
• Supporting the communications and engagement processes to develop the cross-workstream country plans on an iterative basis
• Supporting initial validation of the quality and meaning of data
• Acting as thought leaders in support of each Sprint/discussion to analyse  and map activity
• Identifying where geographic segments could be aligned
• Designing an integrated Management of Change (MoC) approach and a plan to support leaders and take the new Operating Model live

Delivery – Management of Change (MoC)

Concentric designed and delivered the MoC with all the cadence of activity to prepare, lead, manage, mobilise and embed the MOC including:

• Leading employees through the MoC process and embedding ongoing feedback channels to support iterative and agile customer experience
• Creating, testing and launching a series of interactive MoC Toolkits to form a collaborative change journey
• Facilitating the successful transfer of transactional HR activity to regional delivery centres
• Embedding the HR Modernisation vision
• Preparing the teams for HR Basecamp conversations with key stakeholders in country & HR services to agree ways of working, identifying risks and mitigating actions
• Supporting a series of telecom clinics to provide information related to the MoC

Outcomes

• 12-month period on-track program management delivering a new global HR Operating Model
• Successful technical and system Go Live of the HR Operating Model
• On time Management of Change and Knowledge Transfer
• Ensured data access and workflow through Workday and Salesforce systems was aligned to the Operating Model design principles
• Facilitated successful cutover process and decision making to ensure people experience was at the centre of system changes
• Maintained a positive and engaged customer experience through regular comms and engagement activity

“The HR Modernisation team have seen Concentric as a real asset during this transformational period. Thank you for your continuously wise judgement and collaborative mindset.”