Unravelling an adversarial, non-collaborative culture
After six months as the Managing Director of a Top 100 Infrastructure company, Concentric’s client grew concerned that poor relationships between two key business areas could significantly affect the viability of the business.
Major issues included poor leadership, non-collaborative language, and defensive behaviours, with both teams adopting a blame culture rather than jointly resolving problems.
Concentric was tasked with carrying out team coaching sessions with a cross-section of senior leaders across both business areas, finding the root cause of issues and determining how individuals could be empowered to positively support change – both in themselves and in the business.
Building trusted relationships to inspire personal and professional growth – Understanding culture, values, and behaviours
To gain an insight into the root-cause, Concentric used a diagnostic tool that would gather insight on team member’s current positions and behaviours. To ensure there was buy-in, it was critical to achieve board-level support where the team felt important to them and to the business, as well as sending the positive message that this was an investment which the senior team took seriously. Success also depended on establishing a communication process that set out the why, the who, the when and the how of the team coaching approach.
Concentric also gathered feedback from the senior team and their clients which would prove critical in managing their expectations.
A space for individual growth
Concentric’s coaching style created a safe space which allowed the senior team to reflect on their behaviours as individuals, as a team, and as leaders. It provided an opportunity to look at what could be different and how to maximise their combined strengths and skills.
To create positive dialogue, Concentric coached senior leaders by providing:
Measurable change and greater alignment
To measure the scale and impact of our coaching, Concentric carried out a six month review with the teams where they identified a significant increase in working collaboratively – a direct result of tools individuals had adopted, much of which was attributed to the team coaching support that Concentric had provided.
Global Infrastructure Engineering Business
Senior Leadership Coaching