Aligning business unit roles in Amey’s wider transformation plan
With the ‘FIT 4 The Future’ agenda, Amey was undergoing a process of widespread business change. Key stakeholders from four business units needed to understand how the business drivers for change affected them and to create a roadmap for meeting their targets.
Concentric was tasked with designing, managing, and delivering a 12-month change program covering all of these areas using the outcomes from 4 business growth workshops.
Exploring, identifying, planning, and managing a strategy for growth
Concentric designed this change management program across three key phases:
Our initial session was focused on understanding the business need for ‘FIT 4 The Future’, including the commercial, and transformational challenges involved in growth. Concentric looked at the core services provided by the four business units and how these needed to align.
Concentric then identified business functions that could be shared internally, identified growth opportunities and the requirements to deliver them. Opportunities were discussed in open forum in a carefully constructed atmosphere of positive dialogue, stakeholders could share their learning and ideas around each opportunity, then prioritise them against a set of robust growth criteria.
Following the initial sessions, Concentric equipped the business units with the tools to focus on their individual growth areas. These included:
Finally Concentric used the output from the program to build a process of actions, owners, progress, timeline, and escalation process. This was used in bi-weekly conference calls to manage and measure progress and provide a forum for team members to share knowledge and use Concentric as an advocate.
Empowered teams and market-focused opportunities
Concentric worked with Amey’s business units to provide essential context for growth and strategies for aligning activities, resulting in: