Making Balfour Beatty Rail renewal works effective
When Balfour Beatty Rail (BTR) needed to grow the skills of people responsible for renewal work delivery, it was essential that a structured, consistent way of communicating and briefing project statuses in real time was established.
Concentric was trusted to design and pilot a fit-for-purpose briefing programme and deliver the process across the organisation.
Mitigating the risk of disruption by efficient communication
Introducing a new communication process is a difficult one, influenced by established ways of working, 24-hour shift working and individual behaviours. Managing this in BTR required a thought-out approach that people could get behind – and one that would also deliver real value for money.
Engaging stakeholders at every level, Concentric conducted a range of focus group meetings with supervisors and engineers, as well as one-to-one interviews with key members of the operations team – from all levels in the organisation.
This research, along with technical insight from attendance at relevant BTR briefing sessions and a review of existing documentation, informed the design of a briefing training programme (PRIDE) that would act as a positive learning experience and achieve ownership from all the team.
To reduce the risks associated with change, Concentric worked closely with key stakeholders in designing the training, then rigorously tested every element in the line. This would guarantee that staff would initiate consistent high quality works, implemented in a safe, timely, and efficient way.
In the design Concentric:
In the testing, Concentric:
This structured process ultimately led to eight full day sessions held twice every week, with 8 delegates per session.
More effective briefings for safer, better organised rail renewals
Since the PRIDE Briefing Process was implemented, Concentric has analysed the outcomes using a series of questionnaires and review of safety records leading to:
Balfour Beatty & Metronet
London Underground Rail Infrastructure